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After-sales service

After-sales service

Service System

Service System

YOTC, as a professional optical access network equipment provider, is committed to providing customers with high-quality, comprehensive, end-to-end optical access network products and solutions. We are adhering to the purpose of "YOTC is service" and provide customers with a first-class experience through high-quality products, a nationwide marketing network, and dedicated product technology services.

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Service Purposes

Service Purposes

RESPOND QUICKLY

RESPOND QUICKLY

FULLY COMMUNICATE

FULLY COMMUNICATE

EFFICIENTLY SOLVE

EFFICIENTLY SOLVE

AND TRACEABILITY

AND TRACEABILITY

Service Content

Service Content

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CONSULTATION SERVICE

CONSULTATION SERVICE

Free online and telephone technical consultation
Professional network planning guidance and solution production
Pre-sales service hotline: +86-027-87693126

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FREIGHT SERVICE

FREIGHT SERVICE

Centralized dispatching of products by headquarters, efficient freight forwarding
All-weather telephone order inquiry
Logistics Service Hotline: +86-027-87693619

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TECHNICAL SERVICES

TECHNICAL SERVICES

Adhere to providing high-quality original technical services
Professional equipment installation and user training services
Accept fault reports all day and deal with them in a timely manner
Regular inspections and network optimization services prevent problems
After-sales service hotline: +86-027-87693676

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QUALITY ASSURANCE

QUALITY ASSURANCE

 

In accordance with ISO9001 quality system standards, our company strictly controls all aspects of product design, component selection, prototype development, product trial production, scale production, warehousing, logistics, arrival installation and commissioning, after-sales service, etc., and formulates complete quality standards and controls. The program guarantees a continuous and excellent user experience for the customer.


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QUALITY ASSURANCE

QUALITY ASSURANCE

During the warranty period of YOTC, if the equipment or software provided by our company fails, our company is responsible for replacing the defective equipment and software.
After the warranty period expires, our company will guarantee to continue to provide repair and maintenance for the equipment and upgrade the software. Users only need to bear reasonable maintenance costs.
If damage to products and equipment is caused by irresistible forces such as floods, fires, magnetism, and strong lightning strikes, YOTC is responsible for maintenance, and users only need to bear reasonable maintenance costs.

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027-87693127

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Address: No.88, Youkeyuan Road, Hongshan District, Wuhan City   TEl:86-27-87693127    FAX:86-27-87693151   Email:sales@yotc.com.cn

copyright Wuhan Yangtze Optical Technologies Co., Ltd.

Home  / Solution   /  Case   /  Products   /  News   /  Service   /  Sustainable development   /  About us

Address: No.88, CAS Road, Hongshan District, Wuhan City   TEl:86-27-87693127    FAX:86-27-87693151   Email:sales@yotc.com.cn

copyright Wuhan Yangtze Optical Technology Co., Ltd.


Hello! Customer service online, welcome to consult ~
Contacts
Hot line telephone
86-27-87693127
Office hours
Monday to Friday
E-mail地址
sales@yotc.com.cn
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